EnglishEspañol
(512) 666-8376

Privacy Policy

Effective Date: June 16, 2026

Overview

This Privacy Policy explains how Plastic Surgery of Austin (“we,” “us,” or “our”) collects, uses, and protects information when you visit https://www.plasticsurgeryofatx.com (the “Website”) or communicate with us through it. By using the Website, you agree to the practices described in this policy.

Information We Collect

We collect the following types of information:

  • Information you provide voluntarily — such as your name, phone number, email address, and the details you include in a message, contact form, or consultation request.
  • Technical and usage data — such as your IP address, device and browser type, pages visited, and referring URLs, which may be collected automatically through cookies or similar technologies where enabled.
  • Communication data — information you share when you contact us by phone, email, contact form, or the Website’s chat feature.

How We Use Information

We use the information we collect to:

  • Respond to your inquiries and requests.
  • Schedule and coordinate consultations.
  • Provide information about our procedures and services.
  • Operate, maintain, and improve the Website.
  • Protect the security and integrity of the Website.
  • Comply with applicable legal and regulatory obligations.

Medical and Health Information Notice

The Website’s contact form and chat feature are not intended for medical emergencies or urgent medical concerns. If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.

We do not represent that this Website, by itself, is a HIPAA-covered platform. Where we use third-party systems — such as Symplast — for patient communications or scheduling, information you submit through those tools is processed by those vendors in accordance with their own terms, privacy policies, and any applicable agreements.

Third-Party Service Providers

We rely on trusted third-party service providers to operate our practice and Website. These may include:

  • Symplast — our patient contact and scheduling platform.
  • LeadConnector — the chat and messaging widget available on the Website.
  • Financing providers, including Cherry, CareCredit, and PatientFi.
  • Replit — our website hosting provider.
  • Social media platforms, such as Instagram, where we maintain a presence.

Each provider maintains its own terms and privacy policies governing how it collects, stores, and uses information.

Cookies and Tracking Technologies

The Website may use cookies, pixels, embedded scripts, and similar technologies to support functionality, remember preferences, and understand how visitors use the site. Some of these technologies may be set by the third-party tools embedded on the Website.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the Website function.

How Information Is Shared

We may share information in the following circumstances:

  • With service providers who perform functions on our behalf, such as scheduling, communications, and hosting.
  • With financing providers if you choose to click through to or apply for financing.
  • When required to comply with applicable law, legal process, or a governmental request.
  • In connection with a business transfer, such as a merger, acquisition, or sale of assets.

We do not sell your personal information.

SMS, Phone, and Email Communications

If you provide your contact information, we may contact you by phone, text message, or email to respond to your inquiry or coordinate your care. You may opt out of non-essential communications at any time by letting us know or by following any opt-out instructions provided in a message. Message and data rates may apply.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we handle. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as necessary to fulfill the purposes described in this policy, to respond to your inquiries, and to comply with our legal, regulatory, and recordkeeping obligations. When information is no longer needed, we take reasonable steps to dispose of it securely.

Children’s Privacy

The Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.

External Links

The Website may contain links to third-party websites and tools. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any third-party site you visit.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you. To make a request, please contact us using the information below, and we will respond consistent with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are posted constitutes your acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or wish to make a privacy request, please contact us:

Plastic Surgery of Austin

Address: 312 Medical Pkwy Building E, Suite 101, Lakeway, TX 78738

Phone: (512) 666-8376

Website: https://www.plasticsurgeryofatx.com